THE QUESTIONS
Frequently, carefully asked.
1. What exactly is signonvellum?
signonvellum is an electronic-signature service concept for preparing, sending, reminding, and documenting signed agreements.
2. Is this legal?
Electronic signatures can be valid under the U.S. ESIGN Act and UETA when applicable requirements are met. signonvellum is not a notary service and does not provide legal advice.
3. Is there a free trial?
No free trial is included with the current checkout.
4. Access?
Plans provide browser-based access to the tools and features listed for the selected plan.
5. Offline?
signonvellum is designed for connected browser use; offline signing is not represented as a supported feature.
6. Browsers?
Use a current version of a mainstream modern browser with JavaScript enabled.
7. What are the four plan differences?
Mark is the entry plan; Seal adds more envelopes, templates and audit-trail export; Counsel adds unlimited use, API, white-labeling and 5 seats; Chamber adds bulk sending, shared libraries, conditional routing, SSO and 15 seats.
8. Upgrade/downgrade?
You can select another plan from the plans area. Contact support for plan changes.
9. Cancel?
Contact support about ending or changing access.
10. Refund?
Refunds are handled according to the applicable purchase terms and payment provider rules; payment is processed by the hosted provider.
11. Who owns signed documents?
Signed documents remain 100% with the initiating party; signonvellum does not claim ownership of your signed documents.
12. Do signers need an account?
No. Signers do not need an account to complete a signing invitation.
13. What is the audit trail?
An audit trail is a chronological record of signing events and evidence associated with an envelope, with export features depending on plan.
14. Bulk send?
Bulk sending of up to 500 documents per send is a Chamber plan feature.
15. Team seats?
Counsel includes 5 seats; Chamber includes 15 seats.